Eligibility of Items for Return or Exchange

We do not accept returns for a change of mind, returns will only be accepted when an item is faulty. You have 14 calendar days in which to inform us of the fault in order to claim a full refund or exchange. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved. Buyer is responsible for the return postage cost.


1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Go to "My account -> Orders -> Click on the order # you want to return. Finally, click on the "Request a replacement or refund.
3Send the parcel back to us. Address will be provided once the we have approved the return.
4After you have sent the parcel, please inform us of that by sending an email to sales@ausmobile.com.au.